Frequently
Asked Questions

Yes, you can, but there are some conditions here:

For orders that have not been expressly arranged after payment, if you apply to cancel the order and request a refund within 6 hours after payment, a 4.6% handling fee by PayPal will be deducted, please understand it!

For orders that have been paid for more than 6 hours, if you request to cancel the order and request a refund, a 20% handling fee will be deducted.

For orders that customers reject the packages when delivering or on the way, the customers should pay for the shipping fee. The shipping fee will be deducted from the total payment amount, and the rest of the amount will be refunded to the customers.

Not recently, but if you need, you can contact Rosewives to create gift cards for you to order.

You can contact Rosewives email at rosewivesglobal@gmail.com.

For a custom order, it usually takes about 3~7 days to produce it, and it takes about 30~45 days for shiping by sea or railway default, or about 7~11 days for shipping by air.

Rosewives accept PayPal for the payment. Through PayPal, MasterCard, VISA, American Express, Discover, and bank transfers are also acceptable on our site.

Yes, absolutely safe.

RoseWives.Com is based on Shopify. We guarantee the confidentiality and security of the transaction you make with us. There will be no reference about sex dolls, sex toys or our store name in your bank statement or credit card bill. Your privacy is our top priority. You can sign in to PayPal to finish the payment with your credit card, debit card or you can pay with PayPal as a guest without signing up.

Our store is SSL (Secure Sockets Layer) verified, as you can see “https://” instead of “http://” in our store address. This technology is used by the world largest internet sites (Microsoft, Google etc.) to ensure that the data transferred between your browser and web server is confidential and private.

Free shipping by sea or railway for all orders over $360.

Once your order has been shipped out, we will send you an email which will include the trucking number of your order, and you can track there.

Yes, but not all countries are supported.

Here are the countries we are able to ship to:

Asia: Japan, South Korea, Philippines, Malaysia, Singapore

North America: United States, Canada, Mexico, Puerto Rico

Europe: Russia, Spain, Portugal, Germany, France, Netherlands, Belgium, Italy, Austria, Luxembourg, Denmark, Czech Republic, Poland, Slovenia, Slovakia, Bulgaria, Estonia, Finland, Croatia, Lithuania, Latvia, Romania, Sweden, Hungary

Dolls in USA Warehouse can be shipped to the USA, Canada, and Puerto Rico. If you are not from these countries, these dolls in USA Warehouse are not available to order, but you can still choose items in other collections.

• Refund Instructions

For orders that have not been expressly arranged after payment, if you apply to cancel the order and request a refund within 6 hours after payment, a (full refund) 4.6% handling fee by PayPal will be deducted recently, please understand it!

For orders that have been paid for more than 6 hours, if you request to cancel the order and request a refund, a 20% handling fee will be deducted.

Due to the nature of our products, we do not accept returns of opened items.

For orders that customers reject the packages when delivering or on the way, the customers should pay for the shipping fee. The shipping fee will be deducted from the total payment amount, and the rest of the amount will be refunded to the customers.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at rosewivesglobal@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Refund Period

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If yes, you’ll get the payment once made by your bank.

• More Details

1. We cannot replace the product if it is damaged by yourself. However, we can supply instructional videos and tools for you on how to repair it.2. Customers are responsible for the cost of return.3. We can’t accept custom or personalized made dolls for returning.

Normally in 48 hours after we confirm it.